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ON ALL WEB ORDERS
604 688 5502
The Platinum1 and Sonata1 models use a modified four piece OTL cantilever technology achieving a 10% tip mass reduction over the Prestige series and ultra-high purity long crystal (UHPLC) oxygen free copper wire in the coils. The Platinum model uses Grado's specially designed elliptical diamond mounted on a brass bushing, and the Sonata model uses Grado's specially designed nude elliptical diamond.
All orders are processed within 48 hours from date of order.
We offer Free Ground Shipping on all orders regardless of size.
We will gladly:
within 15 days after the product has been delivered to you.
Returns for refund are not accepted.
For an exchange, you must notify us by email at firstname.lastname@example.org. We will acknowledge receipt of your email by reply and assist you in returning the product as identified below. Make sure to send and have your return package post marked within the 15 days after the product has been delivered to you.
Notwithstanding the foregoing, you may cancel an order if the product is not delivered to the delivery address on your order form within 30 days of the date your order is accepted.
To cancel, you must notify us by email at email@example.com. We will acknowledge receipt of your email and process the cancellation.
Products returning for exchange must be unused and in their sealed, original factory packaging.
Buyer is responsible for return shipping costs.