Shipping & Returns

We know premium audio and home theatre equipment needs to arrive safely. Every order is carefully prepared, and our team will keep you informed if an item requires additional time or special delivery arrangements.

Order processing

In-stock orders are normally processed within two business days. Processing time is separate from transit time and may be longer during holidays, promotions, or periods of unusually high order volume.

If an item is not currently available in our Vancouver warehouse, it may ship directly from one of our authorized manufacturer partners or be transferred to our Vancouver location before being sent to you.

If your order is expected to take longer than the timeframe shown or communicated at the time of purchase, we will contact you by email with an updated estimate.

Free ground shipping

We offer free standard ground shipping on eligible orders within Canada.

Some oversized, unusually heavy, remote-destination, freight, or specialized-delivery orders may require additional charges. If additional charges apply, we will contact you before your order ships.

Estimated delivery times

In-stock products shipped from our Vancouver warehouse generally arrive in major Canadian cities within five to seven business days after shipment.

Delivery estimates are not guarantees. Weather, carrier delays, remote destinations, manufacturer availability, and other circumstances outside our control may affect delivery timing.

Once your order ships, tracking information will be provided when available.

Express shipping

If you need your order sooner, please request express shipping in the comments section during checkout or contact us before placing your order.

Express shipping is subject to availability and additional charges. We will confirm the cost and estimated delivery time before processing the express-shipping request.

Large and specialized deliveries

Some speakers, equipment racks, and other large or delicate products may require freight or specialized delivery.

Unless otherwise confirmed in writing, standard or freight shipping does not include installation, equipment setup, wall mounting, packaging removal, or in-home placement.

Contact our team before ordering if you require specialized delivery or professional installation.

Inspecting your delivery

Please inspect your order as soon as it arrives.

If the packaging or product appears damaged:

Keep the product and all original packaging.
Take clear photographs of the shipping carton, shipping label, packaging, and damage.
Contact us at info@hificentre.com within 48 hours of delivery.

Do not discard the packaging or return the product before receiving instructions from our team. We will work with you and the carrier to resolve the issue.

Order changes and cancellations

An order may be cancelled before shipment unless it has already entered fulfilment, has shipped, or is a special-order, custom, or non-cancellable manufacturer item.

If we notify you of a significant delay before shipment, you may choose to proceed with the revised delivery estimate or cancel the affected item for a refund to your original payment method.

Once an order has shipped, it cannot be cancelled.

Exchanges

Eligible unopened products may be exchanged within 15 days of delivery. Products must be unused, unopened, and in their original sealed factory packaging.

Special-order items, products shipped from certain manufacturer-partner warehouses, opened products, and headphones are subject to additional restrictions.

Products that arrive damaged or prove defective are handled separately from unopened exchanges.

Please read our complete Refund and Exchange Policy before requesting an exchange.