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ON ALL WEB ORDERS
604 688 5502
The Master1 and Reference1 models use a five piece OTL cantilever technology achieving an additional 5% tip mass reduction over the Platinum1 and Sonata1 models. The coils are wound with ultra-high purity long crystal (UHPLC) oxygen free copper wire. The Master1 model is mounted with Grado's specially designed nude elliptical diamond, and the Reference1 model uses Grado's true ellipsoid design diamond. These cartridges are individually calibrated.
All orders are processed within 48 hours from date of order.
We offer Free Ground Shipping on all orders regardless of size.
We will gladly:
within 15 days after the product has been delivered to you.
Returns for refund are not accepted.
For an exchange, you must notify us by email at firstname.lastname@example.org. We will acknowledge receipt of your email by reply and assist you in returning the product as identified below. Make sure to send and have your return package post marked within the 15 days after the product has been delivered to you.
Notwithstanding the foregoing, you may cancel an order if the product is not delivered to the delivery address on your order form within 30 days of the date your order is accepted.
To cancel, you must notify us by email at email@example.com. We will acknowledge receipt of your email and process the cancellation.
Products returning for exchange must be unused and in their sealed, original factory packaging.
Buyer is responsible for return shipping costs.