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ON ALL WEB ORDERS
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The Reference Series of wooden cartridges are a fixed coil design, hand-crafted at Grado labs from a specially selected species of mahogany. An intricate procedure of curing is done between production steps to achieve optimal sonic quality. This series generator/stylus module is not replaceable* allowing a redesigned one-piece magnetic circuit and a reduction of chassis resonances. The Reference Series utilizes manufacturing and assembly techniques of fantastic accuracy and precision, and the result is virtual perfection. Should be used only with the finest equipment. Recommended tracking force 3/4 to 2 grams.
All orders are processed within 48 hours from date of order.
We offer Free Ground Shipping on all orders regardless of size.
We will gladly:
within 15 days after the product has been delivered to you.
Returns for refund are not accepted.
For an exchange, you must notify us by email at email@example.com. We will acknowledge receipt of your email by reply and assist you in returning the product as identified below. Make sure to send and have your return package post marked within the 15 days after the product has been delivered to you.
Notwithstanding the foregoing, you may cancel an order if the product is not delivered to the delivery address on your order form within 30 days of the date your order is accepted.
To cancel, you must notify us by email at firstname.lastname@example.org. We will acknowledge receipt of your email and process the cancellation.
Products returning for exchange must be unused and in their sealed, original factory packaging.
Buyer is responsible for return shipping costs.